customer – tellthebelll

8 Dec

Posted by tellthebelll

Floormat com Introduces Live Support On Its Website To Boost Its Customer Care Services

Business Floormat.com has made shopping easier on its website by introducing live chat to all its online customers. The LiveChat feature pops up conveniently at the bottom right-hand corner of the homepage as soon as you load the company's website. Ohio-based mat manufacturer and dealer, Floormat.com , has added a new communication feature on its website. The company has added live support on its website. The company's live support feature is supported by LiveChat, the online customer service software. LiveChat offers real time customer service live support with help desk features and web analytics capabilities. After opening Floormat.com, the LiveChat widget pops up at the bottom right-hand corner of the website inviting the user for a chat. If the user clicks on the widget, the chat window maximizes to occupy half the height and about a third the length of the homepage.

The customer is then welcomed by the customized LiveChat banner. In order to start the chat, the user is required to input his name and email address in the fill-in provided on chat window. These details will be used to record the chat and also to get back to the user in future if need be. The live support consultants on Floormat.com are real people and not automatic computer programs. These are trained professionals in the company's customer care department. This means that there is no live support on the company's website after closing hours. But after providing a name and an email address at the start of the chat — as required — the customer books a slot once the service resumes. If there is no customer care representative to assist the user at the moment, the customer is queued for the next available agent. In such a case, the customer is courteously asked to wait for approximately 5 minutes for live assistance. The live support feature on Floormat.com is for assisting customers with their matting purchases. For more information concerning commercial matting solutions, see https://www.floormat.com/commercial-matting-solutions-for-business-and-industrial-application/ .

The company runs a fully fledged online matting store on its website where customers can shop for matting products at any time of the day from any location in the world. About Us Floormat.com was founded in 1951 in Etna, Ohio. The company manufactures and supplies a huge assortment of matting products including anti-slip mats, heated mats, entryway mats, indoor & outdoor mats, anti-fatigue mats, vinyl loop mats, logo mats, anti-slip tape & treads, safety tapes, cleaners & aseptics, specialty products, and many other types of floor mats. Visit Floormat.com to enjoy live support and many other amazing features as you browse and shop from the company's comprehensive product catalog.

customer

10 Aug

Posted by tellthebelll

Benefits of Outsourcing Customer Care to a Professional Company

The BPO and call center services provide one of the major outsourcing businesses to India. There are number of brands and services that outsource their customer service to a third party. Happy customer means more sale and support. The long standing success of the market depends to a greater extent on customer support. It is extremely important to have a strong customer support team and rely on a professional and experienced outsourcing business. It is very important to have a reliable and efficient team of customer care service. Choosing professional outsourcing BPO services helps in saving a lot of time and effort. Value for Money The major goal of outsourcing the customer service to a third party is the value for money clause and expectation. The outsourcing is done in order to reduce costing to the company. The company must provide high end services that come with per hour charges must be moderate. It is very important to know the cost structure and estimate the overall cost of the outsourcing project. There are a lot of things that are involved like manpower, hardware, software costing along with use of new equipments.

The overall maintenance and employee charge must be efficient enough. Versatile customer service domain The BPO call center must be able to cater to number of different domains depending on the requirement of the clients. A professional company must be able to provide number of customer care services like email process, chat support, call support etc. so that customers are assisted in all way possible. Most of the call center services have expertise in both inbound and outbound services. Apart from that the customer care outsourcing firm must be willing to support 24 x 7. The response time must be very high and with customer support in all niches, it becomes a more reliable firm. State of the art facilities It is not easy to start a BPO until the company fulfills all the technical requirements and possess state of the art infrastructure facility. The BPO companies must use high end advanced software technology along with standard analytical tools which gives a better and high end insights about the market. The telecom and communication department of the BPO must be strong enough and equipped with all modern telecom parts. The communication system must be of high quality with inclusion of phone system. It must have good connectivity to receive the inbound and outbound calls without any disturbances with good accessories.

Team of Expert management and support The BPO or call center service provider must have high grade managers who are able to take responsibility of whole of the process. The managers must be potent and experienced enough to train the workforce and ensure high end quality along with imparting the right kind of training for customer service. The employees or support staff must be well trained in terms of handling and interacting with the clients in the most professional manner. There must be tools and analysis software which gives more information about the quality. There must be ways adopted by the company to upgrade and use the services in right manner.

customer